About ServiceMaster Restore of Kamloops

Greg Buffel
Franchise Owner

Greg Buffel has been the owner and manager of ServiceMaster of Kamloops since 1993, building the company from the ground up. Greg has been directly involved in all aspects of the business and has worked hard to maintain the very highest of industry stand-ards. Greg has grown the company from 1 employee with a van to over 70+ employees and 30 service vehicles. He believes that the success of the company has been built on our mission statement and treating every customer with empathy and respect.

When not working, Greg enjoys the outdoors and is an avid skier, mountain biker and boater. Before moving to Kamloops in 1993, Greg had regularly visited the region and has spent annual vacations in the area since 1970. He loves the Kamloops area and there is nowhere he would ra-ther live.

Chris O'Dwyer
Partner

Chris moved to Canada from England with his parents and identical twin brother, Mark in 2000. He started working in restoration and quickly found his niche as a carpenter completing his carpentry apprenticeship from TRU. Chris’ drive and passion in the industry proved worthy as he was made a partner with ServiceMaster in 2017. Chris’ accomplishments include, but are no limited to: • Red Sea Journeyman Carpenter • Water Restoration Technician • Fire and Smoke Restoration • 20 years of exceptional customer experience • 5 year member of Canadian Home Builders Association – Central Interior. Chris, his wife Meaghan and 4 younger children are a highly active family. You will never find them sitting still awfully long. If Chris is not working, he will be enjoying quality time with his family all year long. They love to travel – One of their favorite destinations includes Tofino. In the winter you will find Chris’ family at Sun Peaks. In the summer, you will see him at his seasonal spot on the Shuswap.

Lisa Robitaille
General Manager

Lisa Robitaille is the General Manager at ServiceMaster Restore of Kamloops. With 18 years of experience as a Licensed Practical Nurse (LPN) and over 7 years in healthcare management, Lisa has developed a strong foundation in person centred care and operational leadership. Her transition into the restoration industry has been marked by a commitment to excellence and customer satisfaction. Outside of her professional endeavors, Lisa is an avid sports enthusiast. She enjoys curling, baseball, skiing, and golfing, activities that reflect her dynamic and energetic personality. Her passion for helping others extends beyond her professional life, as she actively engages in her community and enjoys giving back through volunteer work.

Tim Arkinstall
Production & Asset Manager

A lot has changed in the restoration industry since Tim started in 1984. He began his career as a Carpet cleaning/Restoration technician and moved into Project Management, gaining extensive hands-on and managerial experience. For a total of 10 years, Tim has been proud to be part of the ServiceMaster team, where he has continued to build on his expertise in restoration management. Tim’s related experience and qualifications include • Master Cleaning Technician • Journeyman Textile Technician • Journeyman Water Restoration Technician • Journeyman Fire Restoration technician Tim has lived in Kamloops since 1971. He lives here with his wife Betty; they have two children and four grandchildren. Outside of work, Tim enjoys dog training, camping, outdoor sports, and spending quality time with his wife, and family.

Kevin Lukey
Marketing / Business Development Manager

Kevin Lukey has been with ServiceMaster since 2008 as a Project Manager as well as managing marketing and special events. Kevin enjoys his work as ServiceMaster of Kamloops’ liaison with Insurance Company representatives. Since Kevin started with ServiceMaster he has seen the company expand into new markets and triple in size. Kevin’s related work experience and qualifications include:
* Water Restoration Technician
* Fire and Smoke Restoration Technician
* Asbestos Awareness certification
* Workplace Hazard Awareness certification
* 30 years customer service experience
Kevin and his wife, Edie have been living in Kamloops for 20 years with their 2 children. Kevin is active and enjoys a variety of sports, both playing and watching. He loves spending time camping at the lake with his family, and most recently he has added fishing to his list of hobbies.

Keenan Ratushniak
Hazmat Manager

Keenan Ratushniak was born and raised just outside the heart of Manitoba, where the vast prairies and tight-knit communities shaped his strong work ethic and commitment to service. Early in life, Keenan developed a deep appreciation for hands-on work and problem-solving, which would lead him into the field of restoration. Over the past 11 years, Keenan has built a solid career, specializing in damage recovery and environmental safety. His dedication and leadership skills earned him the role of heading the Hazardous Materials (HazMat) department, where he has spent the last several years managing complex projects and ensuring the highest standards of safety and compliance. Keenan is known for his calm demeanor under pressure, his ability to lead teams through challenging situations, and his unwavering commitment to protecting both people and property. Whether responding to emergencies or overseeing long-term remediation efforts, he brings a wealth of experience and integrity to every job. Outside of work, Keenan enjoys the natural beauty of British Columbia, often spending time outdoors camping or golfing.

Brian Buffel
Emergency Flood manager

Brian is a dedicated and highly trained Emergency Flood Department Manager with over 11 years in the industry. At ServiceMaster Kamloops Brian specializes in providing quick, precise responses to affected properties. He handles high-stress restorative situations with professionalism and empathy with every homeowner, landlord and tenant. Brian holds IICRC Designation in Water Damage Restoration, Applied Structural Drying and Carpet Cleaning Certification. Brian's commitment to customer Service has vaulted him to be the leader of our emergency department Through his experienced career Brian has managed countless residential and commercial projects in the Flood Department and supporting project managers restoring properties to pre-loss conditions to client satisfaction. He gets the job done, finding solutions to any on-site challenges. In his leisure Brian enjoys skiing, travelling whenever and wherever possible. In between jobs, catching world soccer and balance that with volunteer work to maintain a healthy work-life balance. He is committed to continuous customer care and always looking for the newest ways to deliver the best restoration experience.

Dwayne Mangell
Construction / Rebuild Manager

With over 25 years of experience in the construction industry, Dwayne Mangell is a trusted leader known for his integrity, professionalism, and hands-on approach. A Red Seal Carpenter and Licensed Residential Builder, Dwayne completed his apprenticeship with honors through Thompson Rivers University and continues to expand his expertise through ongoing professional development with the Canadian Home Builders Association. As Construction Manager at ServiceMaster of Kamloops, Dwayne oversees every stage of a project—from planning and budgeting to site supervision and quality control—ensuring work is completed safely, efficiently, and to the highest standard. His strong relationships with clients, sub-trades, and regulatory bodies reflect his commitment to collaboration and excellence. Passionate about mentoring the next generation of tradespeople, Dwayne is an ITA-approved employer dedicated to fostering growth and skill development in the industry. Outside of work, Dwayne is an avid golfer, and treasures time spent with his family.

Carmen Hastings
Content & Cleaning Manager

Carmen was born and raise in Coquitlam, British Columbia . She moved to Hamilton Ontario in 2004, she was a Sales and Catering Coordinator for several private golf courses. Carmen decided to move back to her birth province in 2020 and landed in the lower mainland before buying a house in Kamloops in 2021. Carmen joined the Service Master team in 2023 as a content’s supervisor , and now accepted the new role as Manager. Carmen enjoys a variety of sports, both playing and watching. (HOCKEY MOM) . She loves spending most of her time outdoors camping along the river, and getting out to the mountains on ATV’s ,Snowmobiles and perhaps just a good old hike.

Justin Biggar
Training Manager

Justin is the corporate Trainer for ServiceMaster Kamloops. Justin is a certified Master Restorer in flood and fire restoration. He will complete his Triple Masters designation this year with getting his Master’s in Textile restoration. Justin is also fully certified in asbestos abatement and sampling.

Justin enjoy's camping and participating in a family league slow pitch team during the summer months with his wife and family. He is a grandfather to 2 beautiful boys that his wife, Rebecca, and himself take as much as possible. His background in various construction industries has helped him excel  at ServiceMaster. His ultimate goal is to give the knowledge, experiences and work ethic he has acquired over the last 15 years with ServiceMaster.

 

Adam Sullivan
Project Manager

Adam was originally born and raised in the UK from a town called Southport just near Liverpool. Originally a plumber then HVAC Engineer turned Project Manager Adam worked for a large-scale Refrigeration company in the UK. He travelled for just over 1 year and eventually ended up in Prince Rupert in 2019 where he worked again as a HVAC Engineer/Project Manager and has resided in Kamloops since leaving Prince Rupert in 2020. Adam joined the team in 2022 and has loved entering a new sector of construction (restoration) and putting his Project Management skills to use.

Brad McCallum
Project Manager

Originally from northern BC, Brad moved to Kamloops at a young age, completed high school, his post education at University College of the Cariboo and has since built a successful career in the restoration industry. With over 16 years of hands-on experience in the restoration industry. He is certified in water, mold, asbestos, smoke, and fire restoration, with a proven track record of managing complex projects from assessment through to completion. Brad takes pride in delivering high-quality results while ensuring safety and efficiency on every job site. His deep knowledge and commitment to excellence make him a trusted professional in property restoration and environmental remediation. When he’s not tackling restoration projects, Brad can usually be found chasing pucks, curling stones, or lining up a birdie putt. A passionate sportsman, he carries an 11 handicap on the golf course, recently netted a hat trick in his beer league hockey and currently holds a 2-5 record in Thursday night curling — but he insists the season’s far from over. Whether it’s on the job or on the ice, Brad brings the same energy, teamwork, and competitive spirit to everything he does.

Sean Lockhart
Project Manager

Originally from the beautiful town of Terrace, BC, made the move to Kamloops in 2003. Since 2005, I’ve has been deeply involved in the restoration industry, finding immense fulfillment in the fast-paced world of restoration and insurance. With 18 years of experience, I continue to find excitement and fulfillment in this career, particularly in the gratification of providing assistance to those in need during challenging times. Outside of work, family takes center stage in my life, and they cherish spending quality time with loved ones. When they're not immersed in the restoration industry, I can often be found hitting the slopes at the ski hill or enjoying a round of golf, finding relaxation and joy in these outdoor pursuits.